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Designing Multimodal BI&A Systems for Co-Located Team Interactions
Marcel Ruoff
,
Ulrich Gnewuch
Designing Interactive Chatbot Development Systems
Domain experts with their special knowledge and understanding of a specific field are critical in the development of chatbots. However, …
Jasper Feine
,
Stefan Morana
,
Alexander Maedche
Publisher Link
ResearchGate Link
Designing Multimodal BI&A Systems for Face-to-Face Team Interactions
Organizations increasingly assign complex decisionmaking tasks to teams. However, current business intelligence & analytics …
Marcel Ruoff
,
Ulrich Gnewuch
,
Alexander Maedche
Impact of Control Features on Human Autonomy and Trustworthiness of Affective Chatbots
Virtual team communication at the workplace has changed through the leverage of innovative collaboration technologies like Slack, Zoom, …
Ivo Benke
,
Ulrich Gnewuch
,
Alexander Maedche
Publisher Link
A chatbot response generation system
Developing successful chatbots is a non-trivial endeavor. In particular, the creation of high-quality natural language responses for …
Jasper Feine
,
Stefan Morana
,
Alexander Maedche
DOI
URL
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots
Robo-advisors promise to offer professional financial advice to private households at low cost. However, the automation of financial …
Stefan Morana
,
Ulrich Gnewuch
,
Dominik Jung
,
Carsten Granig
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure To Chatbots in Conversational Commerce
Recent years have seen increased interest in the application of chatbots for conversational commerce. However, many chatbots are …
Ulrich Gnewuch
,
Yu Meng
,
Alexander Maedche
Publisher Link
ResearchGate Link
Towards Design Principles for Trustworthy Affective Chatbots in Virtual Teams
Virtual team communication has gained immense importance in recent years due to new work evolution and innovative IT-based …
Ivo Benke
Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study
Chatbots have attracted tremendous interest in recent years and are increasingly employed in form of enterprise chatbots (ECBs) (i.e., …
Jasper Feine
,
Martin Adam
,
Ivo Benke
,
Alexander Maedche
,
Alexander Benlian
DOI
URL
Gender Bias in Chatbot Design
A recent UNESCO report reveals that most popular voice-based conversational agents are designed to be female. In addition, it outlines …
Jasper Feine
,
Ulrich Gnewuch
,
Stefan Morana
,
Alexander Maedche
DOI
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