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Designing a Chatbot Social Cue Configuration System
Social cues (e.g., gender, age) are important design features of chatbots. However, choosing a social cue design is challenging. …
Jasper Feine
,
Stefan Morana
,
Alexander Maedche
LadderBot: A Requirements Self-Elicitation System
Context: Digital transformation impacts an ever-increasing amount of everyone’s business and private life. It is imperative to …
Tim Rietz
,
Alexander Maedche
DOI
URL
Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry
Chatbots are currently attracting a lot of attention and considered to have great potential in many domains such as customer service, …
Ulrich Gnewuch
,
Carl Heckmann
,
Stefan Morana
,
Alexander Maedche
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Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
Chatbots are software-based systems designed to interact with humans using text-based natural language and have attracted considerable …
Jasper Feine
,
Stefan Morana
,
Ulrich Gnewuch
The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance
Information technology is rapidly changing the way how people collaborate in enterprises. Chatbots integrated into enterprise …
Tim Rietz
,
Ivo Benke
,
Alexander Maedche
Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots
In Design Science Research (DSR) it is important to build on descriptive (X) and prescriptive (K) state-of-the-art knowledge in order …
Jasper Feine
,
Stefan Morana
,
Alexander Maedche
DOI
URL
"The Chatbot is typing …" - The Role of Typing Indicators in Human-Chatbot Interaction
Chatbots have attracted considerable interest in recent years. A key design challenge to increase their adoption is to make the …
Ulrich Gnewuch
,
Stefan Morana
,
Marc T. P. Adam
,
Alexander Maedche
Designing Conversational Agents for Energy Feedback
Reducing and shifting energy consumption could contribute significantly to a more sustainable use of energy in households. Studies have …
Ulrich Gnewuch
,
Stefan Morana
,
Carl Heckmann
,
Alexander Maedche
DOI
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
A key challenge in designing conversational user interfaces is to make the conversation between the user and the system feel natural …
Ulrich Gnewuch
,
Stefan Morana
,
Marc T. P. Adam
,
Alexander Maedche
Publisher Link
ResearchGate Link
Towards Designing Cooperative and Social Conversational Agents for Customer Service
The idea of interacting with computers through natural language dates back to the 1960s, but recent technological advances have led to …
Ulrich Gnewuch
,
Stefan Morana
,
Alexander Maedche
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