customer service

Hybride Mensch-KI Service-Agenten
Dieser Beitrag stellt einen ersten Schritt zur Entwicklung eines gemeinsamen Verständnisses von hybriden Mensch-KI Service-Agenten dar. …
Ulrich Gnewuch, Alexander Maedche
DOI Publisher Link ResearchGate Link
Opposing Effects of Response Time in Human–Chatbot Interaction
Research has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users’ social presence …
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
DOI Publisher Link ResearchGate Link