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The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots
Robo-advisors promise to offer professional financial advice to private households at low cost. However, the automation of financial …
Stefan Morana
,
Ulrich Gnewuch
,
Dominik Jung
,
Carsten Granig
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
A key challenge in designing conversational user interfaces is to make the conversation between the user and the system feel natural …
Ulrich Gnewuch
,
Stefan Morana
,
Marc T. P. Adam
,
Alexander Maedche
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