Home
Projects
Publications
Social Cue Taxonomy
Partners
People
Contact
hybrid service agent
More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
The proliferation of hybrid service agents—combinations of artificial intelligence (AI) and human employees behind a single …
Ulrich Gnewuch
,
Stefan Morana
,
Oliver Hinz
,
Ralf Kellner
,
Alexander Maedche
DOI
Publisher Link
Cite
×