Experiment

Current chatbots often struggle with non-routine questions and complex requests, resulting in conversational breakdowns (“Sorry, I didn´t understand that. Can you please try again?”). To address this problem, we design and evaluate more effective repair strategies (e.g., human involvement, better repair messages) and test their impact in the field with real customers.

Robo-advisors promise to offer professional financial advice to private households at low cost. However, the automation of financial …