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Designing Conversational Dashboards for Effective Use in Crisis Response
Governments and health organizations increasingly use dashboards to provide real-time information during natural disasters and …
Marcel Ruoff, Ulrich Gnewuch, Alexander Maedche, Benjamin Scheibehenne
Publisher Link Demo Video
Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots
User input is essential for the successful development of question-and-answer (QA) chatbots. Therefore, interactive development systems …
Jasper Feine, Stefan Morana, Alexander Maedche
DOI Publisher Link ResearchGate Link
Ladderbot—A conversational agent for human-like online laddering interviews
In user research, laddering interviews are particularly helpful in eliciting goals and underlying values. However, laddering interviews …
Tim Rietz, Alexander Maedche
DOI Publisher Link
Validity of Chatbot Use for Mental Health Assessment: Experimental Study
Background: Mental disorders in adolescence and young adulthood are major public health concerns. Digital tools such as text-based …
Anita Schick, Jasper Feine, Stefan Morana, Alexander Maedche, Ulrich Reininghaus
DOI URL
Opposing Effects of Response Time in Human–Chatbot Interaction
Research has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users’ social presence …
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
DOI Publisher Link ResearchGate Link
Understanding the impact of control levels over emotion-aware chatbots
Emotion-aware chatbots that can sense human emotions are becoming increasingly prevalent. However, the exposition of emotions by …
Ivo Benke, Ulrich Gnewuch, Alexander Maedche
DOI Publisher Link ResearchGate Link
Designing Personality-Adaptive Conversational Agents for Mental Health Care
Millions of people experience mental health issues each year, increasing the necessity for health-related services. One emerging …
Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz
DOI Publisher Link ResearchGate Link
On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research
Conversational agents (CAs), described as software with which humans interact through natural language, have increasingly attracted …
Stephan Diederich, Alfred Benedikt Brendel, Stefan Morana, Lutz M. Kolbe
DOI
Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study
Fueled by the pervasion of tools like Slack or Microsoft Teams, the usage of text-based communication in distributed teams has grown …
Ivo Benke, Michael Thomas Knierim, Alexander Maedche
DOI Publisher Link ResearchGate Link
A Taxonomy of Social Cues for Conversational Agents
Conversational agents (CAs) are software-based systems designed to interact with humans using natural language and have attracted …
Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
DOI Publisher Link ResearchGate Link