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More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
The proliferation of hybrid service agents—combinations of artificial intelligence (AI) and human employees behind a single …
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, Ralf Kellner, Alexander Maedche
DOI Publisher Link
Designing Conversational Dashboards for Effective Use in Crisis Response
Governments and health organizations increasingly use dashboards to provide real-time information during natural disasters and …
Marcel Ruoff, Ulrich Gnewuch, Alexander Maedche, Benjamin Scheibehenne
DOI Publisher Link Demo Video
Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots
User input is essential for the successful development of question-and-answer (QA) chatbots. Therefore, interactive development systems …
Jasper Feine, Stefan Morana, Alexander Maedche
DOI Publisher Link ResearchGate Link
Ladderbot—A conversational agent for human-like online laddering interviews
In user research, laddering interviews are particularly helpful in eliciting goals and underlying values. However, laddering interviews …
Tim Rietz, Alexander Maedche
DOI Publisher Link
Validity of Chatbot Use for Mental Health Assessment: Experimental Study
Background: Mental disorders in adolescence and young adulthood are major public health concerns. Digital tools such as text-based …
Anita Schick, Jasper Feine, Stefan Morana, Alexander Maedche, Ulrich Reininghaus
DOI URL
Opposing Effects of Response Time in Human–Chatbot Interaction
Research has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users’ social presence …
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
DOI Publisher Link ResearchGate Link
Understanding the impact of control levels over emotion-aware chatbots
Emotion-aware chatbots that can sense human emotions are becoming increasingly prevalent. However, the exposition of emotions by …
Ivo Benke, Ulrich Gnewuch, Alexander Maedche
DOI Publisher Link ResearchGate Link
Designing Personality-Adaptive Conversational Agents for Mental Health Care
Millions of people experience mental health issues each year, increasing the necessity for health-related services. One emerging …
Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz
DOI Publisher Link ResearchGate Link
On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research
Conversational agents (CAs), described as software with which humans interact through natural language, have increasingly attracted …
Stephan Diederich, Alfred Benedikt Brendel, Stefan Morana, Lutz M. Kolbe
DOI
Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study
Fueled by the pervasion of tools like Slack or Microsoft Teams, the usage of text-based communication in distributed teams has grown …
Ivo Benke, Michael Thomas Knierim, Alexander Maedche
DOI Publisher Link ResearchGate Link