1

The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective
A new generation of information systems based on artificial intelligence (AI) transforms the way we work. However, existing research on …
Marvin Braun, Maike Greve, Ulrich Gnewuch
Publisher Link ResearchGate Link
Saleshat: A LLM-based Social Robot for Human-Like Sales Conversations
Large language models (LLMs) have generated excitement in many areas and may also make human-like conversations with social robots …
Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche
Publisher Link
Towards Designing a NLU Model Improvement System for Customer Service Chatbots
Current customer service chatbots often struggle to meet customer expectations. One reason is that despite advances in artificial …
Daniel Schloß, Ulrich Gnewuch, Alexander Maedche
Publisher Link ResearchGate Link
Designing a Conversation Mining System for Customer Service Chatbots
As chatbots are gaining popularity in customer service, it is critically important for companies to continuously analyze and improve …
Daniel Schloß, Juan David Gutierrez Espitia, Ulrich Gnewuch
Publisher Link ResearchGate Link
Designing Amsl - A Digital Assistant for Self-Regulated Learning Overview
Self-regulated learning (SRL) is an important skill for academic performance. Still, most university students show deficiencies in one …
Sven Scheu, Florian Kuhlmeier, Lisa Müller, Ivo Benke
Publisher Link
Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce?
Voice commerce allows customers to carry out sales dialogues with voice assistants (VAs) through natural spoken language. However, its …
Fabian Reinkemeier, Ulrich Gnewuch, Waldemar Toporowski
Publisher Link ResearchGate Link
Exploring User Experience with a Conversational Agent to Treat Depression in Youth: A Think-Aloud Study
Conversational agents are a promising digital health intervention that can mitigate help-seeking barriers for youth with depression to …
Florian Onur Kuhlmeier, Ulrich Gnewuch, Luise Bauch, Lilli Feline Metelmann, Stefan Lüttke
Publisher Link ResearchGate Link
Knowledge Broker Bots in Enterprise Social Media: An Exploratory Study
Enterprise social media (ESM) platforms are a central hub for team collaboration. While they can effectively facilitate communication …
Ulrich Gnewuch, Wietske Van Osch, Constantinos K. Coursaris
Publisher Link ResearchGate Link
The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment
Forecasting support systems (FSSs) support demand planners in important forecasting decisions by offering statistical forecasts. …
Saskia Haug, Marcel Ruoff, Ulrich Gnewuch
Publisher Link ResearchGate Link
Towards Designing a Conversation Mining System for Customer Service Chatbots
Chatbots are increasingly used to provide customer service. However, despite technological advances, customer service chatbots …
Daniel Schloß, Ulrich Gnewuch, Alexander Maedche
Publisher Link ResearchGate Link