Engineering Support Chatbot

Interface of LadderBot

The involvement of (real) users into software engineering is crucial for designing and building systems that solve problems. Too often, users are involved at best in a superficial fashion, due to costly and time-intensive requirements elicitation processes. Most prominently, requirements interviews just do not scale well to wide-audiences of users. The project Engineering Support Chatbot tackles the challenge of conducting requirements interviews with end-users on a scale. Therefore, we designed and developed a prototype chatbot that conducts elicitation interviews using the laddering method. Laddering is a value-oriented approach that gives insights into the hierarchical value structure of users in order to build user-empowering IT.

Related publications:

  • Rietz, T.; Maedche, A. (2019). “LadderBot: A requirements self-elicitation system”. In 27th IEEE International Requirements Engineering Conference (RE’19), Jeju Island, ROK, September 23 27, 2019, 357–362, IEEE Computer Society, Los Alamitos CA). [ResearchGate Link] [Publisher Link]


Project categories: Projects

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