Conversational Dashboards

Over the last few years, dashboards have become more than just a system for experts – more and more casual users are leveraging dashboards to prepare and make decisions. Still, a main difficulty of casual users interacting with dashboards is expressing their thoughts and intentions using the system functionalities. And if casual users are unable […]

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Engineering Support Chatbot

Summary: The involvement of (real) users into software engineering is crucial for designing and building systems that solve problems. Too often, users are involved at best in a superficial fashion, due to costly and time-intensive requirements elicitation processes. Most prominently, requirements interviews just do not scale well to wide-audiences of users. The project Engineering Support […]

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Human Autonomy in Affective Chatbots

In recent years, many public and private organizations are starting discussions about the moral and ethical perspective on technological advancements of artificial intelligence (AI). The European Commission, for example, has published “Ethics Guidelines for Trustworthy AI”. In this collection they present requirements for the establishment of trustworthiness with AI artifacts based on human rights and […]

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Affective Chatbots for Team Collaboration

In the last years affective technologies have become more advanced and innovative. They allow for detailed and better understanding of human emotions by machines.These advances in affective computing have given rise to new abilities for chatbots to evolve from machine-like entities into partners for humans. With emotional cabapilites, such systems serve as potential emotional managers […]

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Chatbot-based Mental Health Screenings

Summary: The assessment of psychological symptoms (e.g. depression, anxiety, stress) using screening questionnaires can be done via several modalities. Recently, text-based conversational user Interfaces (i.e., chatbots) are increasingly seen as a promising modality. However, it is rarely investigated how responses to chatbots differ from other well-established modalities. Since many studies based on the Computer Are […]

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Chatbot Engineering Support

Summary: Limited design knowledge and artifact-based support exists that guides chatbot engineers to design social chatbots. This leads to two major challenges: the development of social chatbots can be i) ineffective (i.e., social cue design triggers undesired user reactions) and ii) inefficient (i.e., high development costs to evaluate and revise social cue designs). To address […]

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Human-AI Hybrid
Service Agents

Summary: As today‚Äôs customers expect fast, convenient, and personal customer service, organizations are faced with an increasing pressure to innovate. Disappointing customer service threatens customer loyalty and revenue growth. Consequently, many organizations are planning to use chatbots as a channel that offers rich 24/7 customer service. However, despite technological improvements, there are still some technical […]

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Social Cues in Human-Chatbot Interaction

Summary: Despite being hyped as the future of customer service, adoption and use of chatbots is growing much slower than expected. Organizations have realized that chatbots are not only about implementing state-of-the-art natural language processing capabilities, but also about the social elements that are always involved when users interact with human-like technologies. To address the […]

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